Updated 18th October 2013
This website is operated by Fabfob Limited trading as "Fabfob" (referred to as "Fabfob" "Fabfob Ltd/we/our/us"). As a user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below.
We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website. When you use certain Fabfob services (including without limitation, Fabfob) please read the additional information provided with regards to such services as this information will provide you with full details on how to use such services. Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). Information that you provide on this website must be accurate and complete. All password details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your password details or become aware of any misuse then you must inform us immediately. Fabfob users remain at all times responsible for the safety, security and usage of their membership details and Fabfob and must notify us immediately of any loss or theft of their Fabfob or unauthorised use of their membership.
To enable us to make contact with you should your keys be found, we need to have available information about you. This information is kept secure and is not released to any other organisation, please view our privacy statement. To view the information we store about you please visit the user login area using your secure password. You will then be able to view and amend your details as required. You agree to notify Fabfob immediately of any changes, including but not limited to changes in your address, telephone number and email address. Failure to provide such information may result in Fabfob being unable to return your Keys to you.
You become a member of Fabfob when you receive a Fabfob containing a unique identity number and security number assigned by us to you.
Delivery charges and estimated timescales vary dependant on where Fabfobs are to be delivered to. Delivery charges are clearly displayed during the order process. We make every effort to deliver goods as quickly as possible however delays are occasionally inevitable due to unforeseen factors. Fabfob shall be under no liability for any delay or failure to deliver the products within estimated timescales. Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
To ensure that your credit, or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
The price you pay is the price displayed on this website at the time we receive your order apart from the following exception: While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
All prices are shown in £s sterling and include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise.
For Non-Faulty Goods
If you have had a change of heart you must return the item to Fabfob unused and in its original condition within 7 days starting from the day after the delivery has been received. Each returned product must include all parts, accessories, instructions and packaging, etc. This includes items such as cable ties and plug covers.
All you pay for is the postage cost of returning the goods. For expensive items we recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post.
We regret that we cannot accept returns on the following non-faulty products:
For Non-Faulty Goods
If the product you have ordered is faulty you have 30 days in which to return it. Parcels or items damaged in transit must be verbally reported toFabfob.com before 3.00pm the next working day following delivery, and also by email within 3 days.
When returning faulty items we may still ask you to return goods yourself. On receipt Fabfob will reimburse the costs incurred*. Fabfob shall pay you a reasonable* postage amount for the return of the product. We normally ask that goods are sent back via First Class Royal Mail (Recorded Delivery) but it may be necessary for us to arrange to collect certain items via a courier.
* Please obtain a proof of postage costs so we can reimburse you the full amount.
*Please note that by reasonable we mean any delivery service equivalent to the cost of Royal Mail Recorded Delivery and up to a maximum value of £10. We regret that we will not be able to refund excessive postage costs (for example goods being sent by special delivery or by courier when this is not necessary). If the postage costs are going to exceed £10 please contact us on 01223 790100 for further advice.
We will not confirm that we have received your return. After receipt of your goods we aim to issue refunds within 14 working days. The cost of your item will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.
If you wish to cancel an order please contact our Customer Services Team on 01223 790100. If your goods have been dispatched before cancellation you will be liable for the costs of returning the unwanted items.
This returns policy does not affect your statutory rights.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law. Subject to Section above, Fabfob will use reasonable endeavors to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website Fabfob will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Fabfob accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site. Subject to Section above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law. Subject to Section above, Fabfob will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any: economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
Notwithstanding the above, Fabfob aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause. This clause does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
How we may use your information
By using this Site, you agree that we may collect, hold, process and use your information (including personal information) for the purpose of providing you with the Site services and developing our business which shall include (without limitation):
We may share your personal information with our business partners if you have activated a promotional or branded Fob. We only share your information with the company that provided you with the promotional or branded fob.
Subject to obtaining your consent, we may also supply personal information about you to third parties. We may transfer, sell or assign any of the information described in this policy to third parties as a result of a sale, merger, consolidation, and change of control, transfer of assets or reorganisation of our business.
Responsible for delivery of recovered keys or any other items tagged with a Fabfob or notifications of any kind after expiry of agreement. Responsible for any item removed from the key ring before being returned or damaged keys or remotes or any other item attached that is returned to Fabfob members. Responsible for return of keys lost outside the United Kingdom. These terms and conditions are subject to change without prior notification.